This Refund and Cancellation Policy ("Policy") outlines the terms and conditions governing the refund and cancellation process for content purchased or subscribed to on the platforms provided by Semanoor ("Company"). Please read this Policy carefully before making any purchase or subscription, as it constitutes a legally binding agreement between you ("User," "you," or "your") and Semanoor.
1. Platforms
Semanoor offers content for purchase or subscription through its app on the following platforms:
- iOS
- Android
- Windows
- MAC
- Web
2. Refund Requests via Apple Refund Policy
For purchases or subscriptions executed on the iOS platform, users are required to initiate refund requests in conformity with the Apple Refund Policy. The Apple Refund Policy can be accessed through the following link: Apple Refund Policy .
For purchases or subscriptions executed on the Android platform, users are required to initiate refund requests in alignment with the Google Play Refund Policy. The Google Play Refund Policy can be accessed through the subsequent link: Google Play Refund Policy.
Semanoor is committed to adhering to the refund policies as stipulated by Apple and Google for their individual platforms.
4. Refund Requests for Windows, MAC, and Web Platforms
For purchases or subscriptions made on the Windows, MAC, or Web platforms, users are required to contact Semanoor's support team to initiate a refund request. Users can reach out to the support team via email at [email protected] or through WhatsApp at +966-11-2179110.
5. Refund Timeframe
Users are eligible to request a refund up to 5 days after the purchase or subscription date.
6. Agreement
By making a purchase or subscribing to content on any of the platforms provided by Semanoor, you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy. Semanoor reserves the right to modify or update this Policy at its discretion. It is your responsibility to review this Policy periodically for any changes.
Please note that any disputes arising from the interpretation or implementation of this Policy shall be subject to the governing laws of the Kingdom of Saudi Arabia.
For any further clarification or inquiries regarding this Policy, please contact our support team at [email protected] or through WhatsApp at +966-11-2179110.
